Frequent questions

How do I make a purchase at BettyAnderson.Co?

Making a purchase at BettyAnderson.Co is easy and safe. Once you have found the products you would like to buy, you must click on the "Add to Cart" button to add it to the shopping cart. Then, follow the instructions to go through the purchase order and payment process to complete your purchase.

Your purchase order will not be completed until you have made the corresponding payment, that is, until you have applied the payment through Wompi (Colombia) or PayPal (Rest of the World) who are our allies in electronic commerce.

Likewise, do not forget that you can make your purchase request through other communication channels such as WhatsApp or telephone, contact us at +57 (305) 349 2079 . You can quickly access our sales advisor by clicking on the WhatsApp button located at the bottom right of the screen.

What payment methods does BettyAnderson.Co accept?

Currently, BettyAnderson.Co accepts the vast majority of credit and debit cards in the financial market. Our allies in electronic payments are Wompi-Bancolombia (Colombia) or PayPal for the rest of the world.

To learn more about the available payment methods, visit the following electronic link.

Means of Payment Wompi Colombia


If you have a BettyAnderson.Co Gift Card you can also use it to make your payments.

Is it safe to place an order at Betty Anderson?

Yes, of course it is safe to make a purchase at BettyAnderson.Co. We use industry standard encryption technology for electronic commerce.

Likewise, our website has the SSL Certificate (Secure Sockets Layer) which guarantees that all the information that our clients share with the payment server is completely encrypted and secure.

Are BettyAnderson.Co prices subject to change?

BettyAnderson.Co prices are subject to change without notice. The price that is published in each of the products will be the price that will be paid at the time of payment.

How are shipments made?

At BettyAnderson.Co we offer shipments throughout Colombia and Mexico.

All shipments are made through FedEx Express, which takes between 2-5 business days in Colombia and 5-8 business days in Mexico . Once you make the payment of your purchase, you will receive the shipping guide once it is dispatched.

All shipments will be charged along with your purchase order, if applicable. You will not have to give extra money to the FedEx driver at the time of delivery.

For more information about shipments, contact us through the following link "Contact us".

Can I track my purchase?

Once your purchase order is dispatched, you will receive the guide in your registered email or by WhatsApp. Remember that all purchases are dispatched the next business day from the moment of purchase.

Some products are made to measure , so they can be dispatched between 5-8 business days after the time of purchase. You can review which products have this condition, in the individual description of each item in the virtual store.

Returns and Refunds

At BettyAnderson.Co we are 100% committed to your satisfaction. For this reason, if you are not satisfied with your purchase, you simply have to contact us at the following link " Contact us " and we will coordinate the return within the first 10 days after receiving your initial purchase. After that, you will receive a Refund Card (virtual or physical) with a refund code, which you can redeem on any other product in the virtual store.

The products to be returned must be in perfect resale condition, otherwise they cannot be returned.

For more information about refunds and returns, contact us at the following link " Contact us ".

Do you accept payments on delivery?

NO , all purchases must be paid before being dispatched.


All of our products are covered by a limited 30-day warranty from the day of recorded delivery at FedEx Express.

The warranty does not cover misuse, negligence, accidents or any modification made to the original item. At BettyAnderson.Co we are not responsible for loss, damage or cost resulting from the misuse of our products.

Please note that general wear and tear, including but not limited to the oxidation of materials over time, is not considered a material or manufacturing defect.

If you want to make a claim, please contact us at the following link " Contact us ".